sona77 Privacy Policy

Last updated: November 2026 · Your data privacy is our priority

What Data We Collect

When you register an account at sona77, we collect information you provide directly: your name, email, phone number, date of birth, and country. We also ask for your National ID Card number, passport details, or driving license number to verify your identity and comply with Bangladesh gaming regulations.

Account and Gaming Activity

We record your login times, deposits, withdrawals, game history, bets placed, winnings, and account balance. This helps us detect fraud, prevent underage play, and resolve disputes. We also track your device details: operating system, browser type, IP address, and device identifiers.

Payment Information

When you deposit via bKash, Nagad, Rocket, or Upay, we collect transaction IDs, amounts, and payment timestamps. We never store full payment credentials—only encrypted references that third-party processors handle securely.

Support and Communication

If you contact our 24/7 support team via live chat, email, or phone, we keep records of your messages, questions, and our replies. These help us improve service and resolve complaints faster.

How We Use Your Data

sona77 uses your data for core account operations: creating your profile, processing deposits and withdrawals, calculating bonuses and cashback, and sending account confirmations. We need your information to verify your age (18+), comply with Bangladesh online gaming rules, and meet anti-money-laundering requirements.

Fraud and Security

We analyze your activity to spot suspicious behavior: unusual login locations, rapid deposit/withdrawal cycles, or multiple accounts from the same device. If we detect potential fraud, we freeze your account pending review and may contact you to confirm it's really you.

Marketing and Bonuses

With your consent, we send promotional emails about new games, deposit bonuses, reload offers, and VIP tier upgrades. You can opt out anytime in your account settings or by clicking "unsubscribe" in emails.

Improving sona77

We review gameplay patterns, popular games, and feature requests to make sona77 better. This data is anonymized—we never link your name to general statistics.

Who We Share Your Data With

Payment Processors

bKash, Nagad, Rocket, and Upay receive your phone number, transaction amount, and date of birth to process deposits and withdrawals. They're bound by their own privacy agreements.

ID Verification Partners

To verify your National ID or passport, we may share your document details with licensed verification services. They confirm you're over 18 and check for fraud or self-exclusion registries.

Game Providers

Our partners (PG Soft, Pragmatic Play, Habanero, Red Tiger, FA Chai, JDB) receive your user ID and game session data. They don't get your name or payment details—only what's needed to run games and calculate RTP fairness.

Legal and Compliance

We may disclose your data if required by Bangladesh law, court orders, or financial crime investigations. We'll tell you unless doing so is illegal.

What We Don't Do

We never sell your data to advertisers, data brokers, or third-party marketers. We don't share your information with competitors. Period.

How We Protect Your Data

All sona77 traffic uses SSL encryption (the lock icon in your browser). Your password is hashed—we can't see it, and neither can hackers. We store sensitive data on servers with restricted access, firewalls, and regular security audits.

Your Responsibilities

Keep your password strong and unique. Don't share your login with anyone. If you suspect unauthorized access, change your password immediately and contact our support team at [email protected].

Data Breach Response

If we discover a security breach affecting your data, we'll notify you within 24 hours via email and display a notice on your account. We'll explain what happened, what data was affected, and the steps we've taken to fix it.

How Long We Keep Your Data

We keep your active account data as long as you're a player. If you close your account, we retain account records and transaction history for 7 years to comply with Bangladesh financial regulations and prevent account re-opening fraud.

Payment Records

Deposit and withdrawal records are kept for 7 years for tax and anti-laundering purposes. Game history (bets, outcomes) is kept for 5 years unless you request deletion earlier.

Support Chat Logs

Live chat conversations are saved for 2 years to handle disputes and complaints. After 2 years, they're securely deleted unless there's an active legal case.

Marketing Emails

If you unsubscribe from promotions, we keep a "do not email" flag for your address indefinitely—so you won't get marketing emails even if you rejoin later.

Your Privacy Rights

Right to Access

You can request a copy of all personal data sona77 holds about you. Email [email protected] with "Data Request" in the subject line. We'll send a file within 14 days.

Right to Correction

If your name, email, or phone number is wrong, log in and update it immediately. For ID details, contact support—we need to verify the change for security.

Right to Deletion

You can ask us to delete your account and associated data. We'll close your account within 24 hours. However, we keep transaction records for 7 years per Bangladesh law—we can't delete those.

Right to Opt Out

Turn off promotional emails in your account settings. You can also unsubscribe from any email we send. We'll stop within 48 hours.

Right to Lodge a Complaint

If you believe sona77 mishandled your data, you can file a complaint with the Bangladesh Data Protection Authority.

Cookies and Tracking

sona77 uses cookies to remember your login, language preference, and game settings. These are essential for the site to work. We also use analytics cookies (Google Analytics) to count visitors and spot technical issues—no personal data is tied to these.

Your Cookie Choices

Most browsers let you block cookies in settings. If you turn off all cookies, sona77 may not work properly (you'll have to log in every time). Advertising networks don't track you on our site—we don't partner with ad exchanges.

Players Under 18

sona77 is strictly for adults 18+. We verify age using ID documents during registration. If we discover an underage account, we immediately close it, confiscate any balance, and report the incident to relevant authorities. Parents or guardians who suspect their child is playing should contact us urgently at [email protected].

Changes to This Policy

We may update this Privacy Policy as our services or Bangladesh regulations change. We'll post changes here and notify active players via email 30 days before they take effect. Continuing to play means you accept the new policy.

Get in Touch

Questions about your data or this policy? Our support team is available 24/7:

• Email: [email protected]
• Live Chat: Available on sona77.ws (sign in to your account)